Privacy and Terms

The term "we", "us", or "our" as used in this Privacy and Terms refers to Liquid JAM Pty Ltd ABN 27 639 857 891 trading as We may amend our Privacy and Terms from time to time so we encourage you to review our website regularly to stay updated.

This document (Privacy and Terms) incorporates the frequently asked questions (FAQs) that provide additional explanations and clarifications regarding our policies and terms of service.

The FAQs are an integral part of this document and are meant to supplement and complement the information provided here. By using our website and services, you agree to abide by both this document and the FAQs.

Privacy Policy

We treat your privacy, confidentiality, and medical record safekeeping very seriously. We believe that the best way to protect your data is not to collect it in the first place. This is why we use an external cloud clinical software provider, Halaxy , to collect and store your information and medical records. They also handle our online bookings and payment processing. Please review their privacy policy .

We also use an external live chat provider, to run our chatbox. We do not store on our website any chat history or any information you provide through the live chat. However, we may collect this information through and, if necessary, upload relevant details to your clinical record. Please review's privacy policy .

We cannot guarantee the security of any information collected by external service providers such as Halaxy and We do not have control over these websites and, as such, they are not governed by this privacy policy. Please review their individual privacy policies as stated above.

Any information we collect from you through Halaxy serves one purpose only. It is so that we can deliver our online health services to you safely and securely. You may also request to access your clinical records via Halaxy's Personal Health Record portal . Unless required by law, your medical information will be kept confidential. At most, we will verify the authenticity of our documents if requested.

If you believe we have mishandled your personal information and wish to make a complaint, please contact us via We will promptly investigate your complaint and aim to respond to you in writing, within 2 weeks, with the steps we will take to resolve your complaint.

Terms of Service

Cancellation, non-attendance and refund policy

We are a private-billing online clinic. Payment is required at the time of booking our services. Please choose the correct type of Medical Certificate before confirming the booking.


  • There will be no refunds once you have had a consultation with Dr Jimmy.
  • If you have changed your mind, or no longer require the appointment, you may send us an email and, once notified, we will process your refund usually within 6 hours.
  • Please note that we cannot refund the processing fee that Halaxy charges when you book an appointment.

Doctors are paid for their time and expertise, and are free to exercise their clinical judgement. A refund therefore cannot be given if the doctor deems you unsuitable for a particular treatment or if they believe it is inappropriate to prescribe you a particular medication or to issue you a certificate.

Limitations of online healthcare

There are some noticeable limitations to online healthcare. One of the obvious ones is the inability to perform a physical examination on you. This means we must take a more cautious approach to certain symptoms such as chest pain and have a lower threshold for recommending urgent medical care if we suspect that your health might be at risk.

If we're unable to solve your concerns directly due to these limitations, we will provide you with an actionable plan to get the help that you need.

Another limitation is the inability to access Medicare and other initiatives like WorkCover/TAC. This means that we cannot provide some common GP services such as: Chronic disease care plans; Mental health care plans; or WorkCover/TAC/Centrelink certificates.

Appropriate use of certificate service

For safety reasons, we can only issue medical certificates to cover no more than 4 days within a 5-day period and no more than 8 days within a 28-day period. If you need to take more time off, you will need to book a Priority/Long Consult to discuss your circumstances in more depth. Carer's and Backdated Certificates are not included in the count. They are assessed on a case-by-case basis.