Privacy and Terms

The terms "we", "us", or "our" as used in this Privacy and Terms refer to Liquid JAM Pty Ltd ABN 27 639 857 891 trading as drjimmy.com.au. We may amend our Privacy and Terms from time to time so we encourage you to review our website regularly to stay updated.

This document (Privacy and Terms) incorporates the frequently asked questions (FAQs) that provide additional explanations and clarifications regarding our policies and terms of service.

The FAQs are an integral part of this document and are meant to supplement and complement the information provided here. By using our website and services, you agree to abide by both this document and the FAQs.

Privacy Policy

We treat your privacy, confidentiality, and medical record safekeeping very seriously. We believe that the best way to protect your data is not to collect it in the first place. This is why we use an external cloud clinical software provider, Halaxy , to collect and store your information and medical records. They also handle our online bookings and payment processing. Please review their privacy policy .

We also use WhatsApp , to conduct our services. Please review WhatsApp's privacy policy .

We cannot guarantee the security of any information collected by external service providers such as Halaxy or WhatsApp. We do not have control over these applications and, as such, they are not governed by this privacy policy. Please review their individual privacy policies as stated above.

Any information we collect from you through Halaxy and WhatsApp serves one purpose only. It is so that we can deliver our online health services to you safely and securely. You may also request to access your clinical records via Halaxy's Personal Health Record portal . Unless required by law, your medical information will be kept confidential. At most, we will verify the authenticity of our documents if requested.

If you believe we have mishandled your personal information and wish to make a complaint, please contact us via email. We will promptly investigate your complaint and aim to respond to you in writing, within 2 weeks, with the steps we will take to resolve your complaint.

Terms of Service

Cancellation and refund policy

We are a private-billing online clinic. Payment is required before attending our services. Please choose the correct appointment type before confirming the booking.

REFUND POLICY

  • There will be no refunds once you have completed a consultation with Dr Jimmy.
  • If you have not attended your the appointment, you may send us an email and, once notified, we will process your refund usually within 6 hours.
  • Please note that we cannot refund the processing fee that Halaxy charges when you book an appointment.

Scope and limitations

There are some noticeable limitations to online healthcare. One of the obvious ones is the inability to perform a physical examination on you. This means we must take a more cautious approach to certain symptoms such as chest pain and have a lower threshold for recommending urgent medical care if we suspect that your health might be at risk.

If we're unable to solve your concerns directly due to these limitations, we will provide you with advice on how to obtain appropriate care.