The term "we", "us", or "our" as used in this Privacy and Terms refers to Liquid JAM Pty Ltd ABN 27 639 857 891 trading as drjimmy.com.au. We may amend our Privacy and Terms from time to time so we encourage you to review our website regularly to stay updated.
This document (Privacy and Terms) incorporates the frequently asked questions (FAQs) that provide additional explanations and clarifications regarding our policies and terms of service.
The FAQs are an integral part of this document and are meant to supplement and complement the information provided here. By using our website and services, you agree to abide by both this document and the FAQs.
We treat your privacy, confidentiality, and medical record
safekeeping very seriously. We believe that the best way to protect
your data is not to collect it in the first place. This is why we
use an external cloud clinical software provider,
Halaxy
We also use an external live chat provider,
tawk.to
We cannot guarantee the security of any information collected by external service providers such as Halaxy and tawk.to. We do not have control over these websites and, as such, they are not governed by this privacy policy. Please review their individual privacy policies as stated above.
Any information we collect from you through Halaxy serves one
purpose only. It is so that we can deliver our online health
services to you safely and securely. You may also request to access
your clinical records via Halaxy's Personal Health Record
portal
If you believe we have mishandled your personal information and wish to make a complaint, please contact us via info@drjimmy.com.au. We will promptly investigate your complaint and aim to respond to you in writing, within 2 weeks, with the steps we will take to resolve your complaint.
We are a private-billing online clinic. Payment is required at the time of booking our services. Please choose the correct type of Medical Certificate before confirming the booking.
REFUND POLICY
Doctors are paid for their time and expertise, and are free to exercise their clinical judgement. A refund therefore cannot be given if the doctor deems you unsuitable for a particular treatment or if they believe it is inappropriate to prescribe you a particular medication or to issue you a certificate.
There are some noticeable limitations to online healthcare. One of the obvious ones is the inability to perform a physical examination on you. This means we must take a more cautious approach to certain symptoms such as chest pain and have a lower threshold for recommending urgent medical care if we suspect that your health might be at risk.
If we're unable to solve your concerns directly due to these limitations, we will provide you with an actionable plan to get the help that you need.
Another limitation is the inability to access Medicare and other initiatives like WorkCover/TAC. This means that we cannot provide some common GP services such as: Chronic disease care plans; Mental health care plans; or WorkCover/TAC/Centrelink certificates.
For safety reasons, we can only issue medical certificates to cover no more than 4 days within a 5-day period and no more than 8 days within a 28-day period. If you need to take more time off, you will need to book a Priority/Long Consult to discuss your circumstances in more depth. Carer's and Backdated Certificates are not included in the count. They are assessed on a case-by-case basis.